Julianne Coughlan is Acting Senior Executive Officer and Service rePublic Leader at Cork County Council. Julianne has been working in ICT in Cork County Council for the last 14 years. She holds an MSc in Landscape Ecology from University College Cork and a Diploma in the Management of Modern Public Service Delivery from University College Dublin. Over the last 8 years she has worked in the areas of business process improvement and service reviews for Cork County Council and has delivered a number of key digital transformation projects including the implementation of the Council’s customer experience platform www.yourcouncil.ie. Julianne leads the newly established Service rePublic unit in Cork County Council where service design, customer service and digital transformation are coming together to change how services are designed with and delivered to citizens, and to improve service delivery outcomes for everyone.