We know you can’t wait//

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Digital Government 2019 //

The size of the digital transformation market has exploded in recent years – driven largely by organisational needs to serve changing customer preferences and enhance operational efficiency.  The drivers of this has been the rapid proliferation of mobile devices and apps, the increasing penetration of IoT, the growing adoption of cloud services, and the need to improve operational performance to gain competitive benefits in the market. It is therefore inevitable that most nations are now tackling the challenge of creating a smarter government, driven by digital.

 

A recent EU Commission DESI report highlights that Ireland ranks 10th in Digital Public Services. It achieves top ranking in Open Data and an almost perfect result in digital public services for businesses. When it comes to services aimed at and used by citizens however, the results could be seen as less impressive.  However, with the Public Services ICT Strategy, and the broader Our Public Service 2020, the building blocks of transformation are now in place.  Huge opportunities are presented by the potential use of emerging technologies and the better use of data by public service organisations.  As always, the challenge is to ensure that citizens are able and willing to fully access services digitally as well as ensuring organisations are fostering the culture for innovation.

Key themes covered:

  • The future of digitising public services
  • Key trends for the next five years
  • Citizen engagement – making government accessible
  • Better data for better services
  • Emerging technologies and IoT
  • Robotics and AI: Challenges and opportunities
  • Fostering the culture for innovation
  • Smarter cities to deliver better services
  • Digital inclusion: Technology to empower citizens
  • Improving the user experience
  • Tackling the issue of cyber security

Influential speakers//

This multi-stream conference will feature a range of local and visiting expert speakers who will talk about their digital transformation journey.

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Caron Alexander
Director of Digital Shared Services
Northern Ireland Civil Service
Dominic Byrne
Head of Information Technology
Fingal County Council
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Barry Doyle
IS Project Leader
Galway County Council
Gemma Garvan
Director of Health Informatics
St James’s Hospital
Barry Lowry
Government CIO
Department of Public Expenditure and Reform
Aileen McHugh
Head of Operations
Property Registration Authority
Moyagh Murdock
CEO
Road Safety Authority
Kieran O’Hea
Head of Smart Cities
Leicester City Council
Stella Power
Managing Director
Annertech
Michael Redmond
Chief Operating Officer
eHealth Ireland and Office of the CIO, Health Service Executive
Donal Spellman
Principal Officer, Digital Services Channel
Department of Employment Affairs and Social Protection
Tim Willoughby
Head of Digital Services and Innovation
An Garda Síochána

Programme//

08.30

REGISTRATION AND MORNING COFFEE

09.00

Chairperson’s welcome and introduction

 

Driving digital innovation: Delivering better services
Barry Lowry, Government CIO, Department of Public Expenditure and Reform

 

Transforming the delivery of healthcare through technology</span
Michael Redmond, Chief Operating Officer, Office of the CIO, Health Service Executive

 

Supporting smarter government with emerging technologies
Speaker tbc

 

Designing public services for the digital age
Caron Alexander, Head of Digital Shared Services, Northern Ireland Civil Service

 

Question & answer session / Panel discussion

10.45

MORNING COFFEE / NETWORKING BREAK

11.15

Data driven healthcare
Gemma Garvan, Director of Health Informatics, St James’s Hospital

 

Connected Citizens, Prosperous Places: The Making of a Smart City
Kieran O’Hea, Head of Smart Cities, Leicester City Council

 

Mobile policing: Building a smarter force
Tim Willoughby, Head of Digital Services and Innovation, An Garda Síochána

 

Unlocking the benefits of data for local government
Barry Doyle, IS Project Leader, Galway County Council

 

Digital innovation to transform the delivery of services
Aileen McHugh, Head of Operations, Property Registration Authority

 

Question & answer session / Panel discussion

13.15

NETWORKING LUNCH AND EXHIBITION VIEWING

14.00

BETTER CITIZEN ENGAGEMENT//

Chairperson’s welcome and introduction

 

Build to Share: Driving efficiencies & enhancing citizen engagement – Learnings from the local government sector
Stella Power, Managing Director, Annertech and Dominic Byrne, Head of Information Technology, Fingal County Council

 

Creating an Integrated Customer Journey
Moyagh Murdock, Chief Executive, Road Safety Authority

 

Engaging more effectively with customers through digital channels
Donal Spellman, Principal Officer, Digital Services Channel, Department of Employment Affairs and Social Protection

 

Question & answer session / Panel discussion

EMERGING TECHNOLOGIES//

This session will look at the potential for emerging technologies such as Robotic Process Automation, Artificial Intelligence and IoT to disrupt the delivery of public services.

• Accelerating digital transformation
• How and where to start
• How RPA and AI is transforming working practices
• Barriers to AI-driven solutions
• Shaping the future design and delivery of public Services using IoT
• Enhancing citizen outcomes
• Improving personalisation of public services

16.00

Chairperson’s summary followed by Conference Close

Registration//

Delegate Fee

€295 +VAT @ 23% = €362.85

 

Public sector delegate fee

€195 +VAT @ 23% = €239.85

 

Exhibition opportunities//

There are a limited number of opportunities to become involved with this conference as an exhibitor. This is an excellent way for organisations to showcase their expertise and raise their profile with a key audience of senior decision makers from across Ireland’s public sector. This interactive, multi-stream conference provides an excellent opportunity for making contacts and networking. For further information on how your organisation can benefit, contact Clare Bell on 01 661 3755 or email clare.bell@eolasmagazine.ie.

exhibition-plan

Organisations confirmed to exhibit at Digital Government 2019 include:

Acquia
AWS
annertech
Celtrino
HBS
OGP
Open-Sky
Oracle
OSI
PTools
Sysco
UI_Path

Sponsorship opportunities//

There are still a small number of sponsorship opportunities available at Digital Government 2019. Sponsorship benefits include aligning your organisation with a major conference and showcasing your expertise whilst connecting with key decision-makers.

For further information on the sponsorship packages remaining and speaking opportunities at the event call Lynda Millar on 01 661 3755 or email lynda.millar@eolasmagazine.ie

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eolas magazine – Digital government report //

Click on the articles below to view.

Barry Doyle

Since graduating with an MSc in Geographical Information Systems (GIS) in 1994 Barry has worked as a GIS / IT professional and business consultant in various roles in both the public and private sector in Ireland. With over 13 years’ experience working as a Project Leader in the Irish Local Government Sector Barry has been responsible for leading and delivering various innovative projects at both a Local Authority and Sectoral level with a particular focus on Digital Transformation, Geographical Information Systems, Information Management and Open Data.


Prior to joining Galway County Council in November 2018 Barry championed, defined and led the Digital Transformation Programme in Roscommon Country Council with the overall aim of embracing opportunities presented by ongoing advances in the digital technologies, broadband availability and capacity, and Cloud based enterprise solutions to transform how the Council provides services to, and interacts with, the citizens it serves. In line with this Barry completed a Special Certificate in Designing Innovative Services with Cork Institute of Technology in 2018.

 

Barry Doyle

Since graduating with an MSc in Geographical Information Systems (GIS) in 1994 Barry has worked as a GIS / IT professional and business consultant in various roles in both the public and private sector in Ireland. With over 13 years’ experience working as a Project Leader in the Irish Local Government Sector Barry has been responsible for leading and delivering various innovative projects at both a Local Authority and Sectoral level with a particular focus on Digital Transformation, Geographical Information Systems, Information Management and Open Data.


Prior to joining Galway County Council in November 2018 Barry championed, defined and led the Digital Transformation Programme in Roscommon Country Council with the overall aim of embracing opportunities presented by ongoing advances in the digital technologies, broadband availability and capacity, and Cloud based enterprise solutions to transform how the Council provides services to, and interacts with, the citizens it serves. In line with this Barry completed a Special Certificate in Designing Innovative Services with Cork Institute of Technology in 2018.

 

Gemma Garvan

Gemma Garvan is Director of Informatics at St James’s Hospital in Dublin which last year became the first digital acute hospital in Ireland, which is the start of a landmark change for how care is delivered.  Gemma is an experienced Health Informatics Leader with a demonstrated history of working in the hospital and health care industry.  Prior to taking up her role at St James’s Hospital in 2018 she was Head of Access to Information at Healthlink. Gemma began work as an analyst programmer with The National Healthlink Project and moved into a project management role over a decade ago. Gemma has a BSc in computer science and software engineering and an MA from Trinity College in Dublin.

Barry Lowry

Barry Lowry is CIO for the Department of Public Expenditure and Reform, a position he was appointed to in 2016. He is tasked with delivering the Public Service ICT Strategy. Prior to 2016, he spent almost 35 years in the Northern Ireland Civil Service (NICS) on work ranging from the programming of mainframe computers to operating as a team leader in the design of client server systems. For the five years prior to his appointment, Lowry was the director who oversaw the establishment of ICT shared services in NICS. He also operated as the Head of Profession for ICT. In 2011 he was voted the Northern Ireland IT Professional of the Year by his associates.

Aileen McHugh
Kieran O’Hea

A native of Cork, Kieran O’Hea is Leicester City Council’s Head of Smart Cities, where he is leading the implementation of a Smart City Strategy that is city-needs led and demand-driven. He was formerly Chief Digital Officer of Brisbane, where he led the development of the city’s digital economy strategy. Before focusing on city strategies, Kieran led the development of digital strategies for a number of government agencies in Dublin. He has also worked for the European Commission, developing funding programmes in the area of digital content.

Donal Spellman

Donal

Tim Willoughby

Tim Willoughby is Head of Digital Services and Innovation at An Garda Síochána. He was formerly CTO of the LGMA, with over 20 years in a number of Senior Management and Technical Roles in the Local Government Sector. He has been working in the Public service for almost 28 years. Tim has a Civil Engineering Degree from TCD and a Masters in Innovation from the University of Ulster.

Moyagh Murdock

Moyagh Murdock has been in the transport sector for over 20 years in various capacities. Currently, Moyagh is the Chief Executive Officer at the Road Safety Authority. In her early career she spent 10 years in the airline industry having worked at Bombardier in Belfast as an aircraft systems engineer. She was then Chief Operating Officer for Bus Éireann having joined the Company in 2007 as the Deputy Chief Mechanical Engineer with responsibility for the fleet maintenance and garage operations. In 2012 she was awarded an MBA from Dublin City University (DCU) and holds a Certificate of Professional Competence in Road Transport Operations Management.

Caron Alexander

Caron Alexander is Director of Digital Shared Services at the Northern Ireland Civil Service.  She has more than 30 years of experience in the UK public sector.  Caron is responsible for providing ICT shared services to 27,000 staff, for the NI citizen portal www.nidirect.gov.uk and contact centre services, delivering the NI Digital Transformation Programme and driving forward the NI Open Data agenda.  Previously Caron held a number of senior technical, programme and change management roles in the Northern Ireland Civil Service.

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Tel: +353 (0)1 661 3755
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Michael Redmond
Michael Redmond is Chief Operating Officer at the Office of the CIO/eHealthIreland. A highly experienced leader within eHealth and Digital, Michael has a reputation for delivering results, driving excellence and building capability in each and every one of his career roles to date. Hugely experienced across the public sector, he is known to be acutely customer focussed; his strategy of simplifying the digital agenda resonates with the C-suite, staff and the general public alike. As COO, Michael manages the largest ICT investment budget in the whole public sector. Also a qualified and certified CIO, Michael studied Computer Science at Trinity College Dublin.
In 2008, Stella founded Annertech, Ireland’s leading open-source digital agency. Since its inception, Annertech have grown to become the "go to" Drupal experts in Ireland and work with a variety of clients in both the private and public sectors. Stella is an active contributor to the Drupal open-source content management system, and maintains many modules including Commerce Realex, Commerce Donate and Code Review. She is a member of the international Drupal Security Team, and was recently chairperson of the Drupal Ireland Association.

Dominic Byrne is Head of Information Technology with Fingal County Council and has 26 years’ experience working in IT.  He holds a Degree in Information Technology and a Masters in Internet Systems.  He is responsible for managing the provision of IT services in Fingal County Council and his current interests include Digital Government, Smart Cities and Civic Tech.  He is a member of the Smart Dublin Executive Committee and the Public Bodies Working Group on Open Data.